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Insight: Tip for System Y reports

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Module 1: Intro to Unit Culture & Norms

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Module 2: Key Procedures - Reporting

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Est. Time: 25 mins (Audio)

Module 3: Using System X

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Module 4: Common Scenarios & Responses

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Assistant Q&A

"What's the procedure for filing an incident report after hours?" Asked just now

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"Okay, after hours, the primary step is to contact the on-call supervisor immediately. You should then log the initial details into System Y as soon as possible. A full follow-up report is required within 12 hours of the start of the next business day."

Key Steps:

  1. Contact On-Call Supervisor (Ext 123)
  2. Log initial details in System Y
  3. Follow up within 12 hours of next business day

Sources Used:

SOP Document #PROC-078 (Verified)
Insight from Jane Doe (User Contribution)

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            Module 2: Key Procedures - Reporting

            Listen: Reporting Procedures Overview

            0:00 / 4:10

            Key Takeaways

            • Always contact the on-call supervisor first for after-hours incidents.
            • Log initial details immediately in System Y.
            • A full follow-up report is due within 12 hours of the next business day.
            • Ensure all required fields in the report are completed accurately.
            • Reference SOP-078 for detailed steps.

            Knowledge Check

            What is the first step when an incident occurs after hours?

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            Alex Johnson 😊

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            Jane Doe

            Unit Supervisor

            "Happy to help new team members navigate procedures and systems."

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            Areas of Expertise

            System Y Reporting Incident Management Team Leadership SOP Development

            Recent Contributions

            • Shared insight: "Tip for speeding up reports in System Y"
            • Answered question about after-hours reporting
            • Updated SOP-078 documentation

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            A. Kumar 👍

            Senior Officer

            "Happy to help! Ask me anything."

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            • Due: Tomorrow
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